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Diagnosing workplace conflict

Applying a Problem-solving approach to conflict

Leading Challenging Conversations

Leading Across Cultures

Interpersonal Communication Skills

Addressing Workplace Behavior Issues 

  • Four choices you always have with people.

  • The Lens of Understanding, learn why do people act the way they do?

  • The top 10 stress behaviors, how they are created and what to do about them including: Whining, Negativity, Sniping, Tank attacks, Grenade Tantrums, Know-it-Alls, Think-They-Know-it-Alls, and passive Yes, Maybe and Nothing people.

  • How to avoid email misunderstandings and know when to bail on email in lieu of a more effective form of communication based on what needs to be communicated. 

  • How to give feedback in a way people can receive to make changes in their behavior.

  • Mastering your attitude, how to change your reactions to anybody and anything.

How to bring out the best in people at their worst

Conscious Communication® is based on the belief that good communication skills are the foundation of relationships and the lifeblood of effective leadership, teamwork, and organizational performance. Successful leadership and organizational productivity are a direct result of the ability to communicate effectively whether in a supervisory, team member or service personnel role.

Just as some people bring out your best and other people bring out your worst, you can bring out the best in other people at their worst. It’s simply a matter of understanding where they are coming from and what is likely to work best with them. In a dynamic and entertaining manner, Dr. Rick’s message hits home with situations that people find themselves in every day, and empowers them with practical solutions.

What you say to people can produce defensiveness or trust, increase resistance or cooperation, promote conflict or understanding. Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.

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